Sunday's THOUGHTFUL Post :Quality KPIs – Measuring What Truly Drives Excellence
๐ Quality KPIs – Measuring What Truly Drives Excellence ๐ญ Quality is not just inspection… ๐ it’s measured, monitored, and continuously improved. Here are the key Quality KPIs every organization should track ๐ ๐ ๐ฆ In-Process Quality Metrics ✔ In-process rejection ✔ Defects & rework ✔ First Time Right (FTR) / First Pass Yield ✔ Inspection quantity & status ๐ฏ Focus: Build quality within the process --- ๐ข ๐ฅ Customer Quality Metrics ✔ Customer complaints ✔ Repeated complaints ✔ Customer satisfaction ๐ฏ Focus: Voice of Customer (VOC) --- ๐ฐ ๐ธ Cost of Quality (COQ) ✔ Prevention Cost (training, process control) ✔ Appraisal Cost (inspection, testing) ✔ Internal Failure Cost (rework, scrap) ✔ External Failure Cost (returns, warranty) ๐ฏ Focus: Reduce cost of poor quality --- ๐ญ ⚙ Process & Supplier Quality ✔ Product & process quality performance ✔ Supplier quality ratings ✔ On-Time Delivery (OTD) ๐ฏ Focus: End-to-end quality assurance --- ๐ ๐ Measurement...